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M5 Support
Monday-Friday 8AM to 8PM EST/EDT
877-M5-HELP-3 (877-654-3573)
support@m5.net
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Our clients choose us largely because of our record of both reliability and honesty. We publish our performance publicly, and in real-time, to signal our commitment to set the highest standards for both at http://trust.m5.net

M5 Tip of the Week

Getting to Know Your Phone

Have you been properly introduced to your phone yet? Best to get to know each other. It certainly is taking up some prime real estate on your desk. Put it to work!

Your M5 phone provides voice communication over a network. The phone functions much like a traditional phone, allowing you to place and receive calls. It also supports features such as call forwarding, redialing, speed dialing, transferring, conferencing, and accessing voicemail.

You’ll want to get started by logging in to your phone. Here’s how:

  1. Use the keypad to enter your full 10-digit phone number into the "Phone Number" field.
  2. Use the blue toggle button to select "Password,” and enter your voicemail password.
  3. Press the "Accept" softkey to log in.
  4. The phone will now give you a welcome screen and reboot with your phone number.

That’s all there is to it. You and your phone are going to be spending a lot of time together. Make sure it takes good care of you.

This information and much more is readily available here.

News and Featured Articles

  • Managed Service Guarantee article has been updated with the first tenet of our Managed Service Guarantee. As a customer you know that M5 is consistently requesting feedback about our service levels using NPS. Timely response came up as an area of concern for our clients and we are
  • M5 Help is a new feature that makes it even easier to get the most out of your M5 phone system. Have a question about your M5 service or feature? With M5 Help you have one button access to your expert support team right from your phone.
  • M5 RePlay is M5's Hosted Call Recording solution. The ability to record and playback calls is critical to any organization with a sales or client service focus.
  • M5 Fax Keep the fax, lose the fax machine. With M5 Fax you receiving incoming faxes in your email inbox, and send outbound faxes as email attachments.
  • M5 Confer is a convenient and powerful tool for your everyday phone conferencing needs. Also known as “reservationless” or “unattended conferencing,” our service gives you a permanent dial-in number and entry passcode you can use 24/7, and it accommodates up to 25 participants.
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