Counterpath eyeBeam Softphone is a SIP softphone that emulates the Cisco 7940,7941, 7960,7961 IP phone models in form and function including support for IP phone services.
Support for this product is provided through Counterpath eyeBeam. M5 provides the call manager and the appropriate configuration information. Issues regarding softphone functionality, LAN compatibility, ISP issues, etc. are referred to CounterPath’s support department at http://support.CounterPath.net. Also, as with any service traversing the public Internet, softphones are susceptible to quality of service issues, including intentional throttling or blocking by ISPs or network administrators. These Quality of Service issues are outside of M5’s control.
Hardware and Software Requirements
For the latest hardware and software requirements, see the "Requirements" tab at http://www.counterpath.net/eyebeam.html.
- Download the Counterpath eyeBeam Softphone here.
- After the eyeBeam software has been uploaded and launched, a "SIP Accounts" window will appear. Click the "Add" button. (See Figure 1)
- Within the "Properties of Account 1" window, you will need to enter the following M5-specific information. (See Figure 2)
- User Details
- Display name: End user’s name
- User name: Your 10‐digit M5 telephone number (no spaces or special characters)
- Password: Your voicemail password
- Authorization user name: Your 10‐digit M5 telephone number (no spaces or special characters)
- Domain: Cluster specific TFTP (see below) followed by ":5060" (See Figure 2)
- Domain Proxy
- Proxy: Radio button must be selected
- Address: Cluster specific TFTP (see below) followed by ":15061" (See Figure 2)
- Once you have entered the necessary information, select the "OK" button.
- The last step is disabling the codec default. Click the "Menu" button on the softphone and select "Options" from the drop down menu. (See Figure 3)
- Select the "Advanced" tab in the "Options" window.
- Highlight "G729" in the "Enabled codecs" list and click the left arrow button. "G729" will move into the "Disabled codecs" list. (See Figure 4)
- Click "Apply".
- Click "OK".
Cluster Specific TFTP
Use the chart below to determine the correct TFTP addresses for programming your phones. These TFTP IP addresses are organized by the cluster assigned to your organization. (?).
- Note: TFTP addresses are primary. TFTP 2 addresses are secondary and provide geographic redundancy failover capabilities.
CounterPath provides complete end-user documentation for the eyeBeam product. The latest User Guide for CounterPath’s eyeBeam can be found here.
Due to the inherent mobility of IP phones, whether hardware‐ or software‐based, it is extremely difficult to determine a user’s location in an emergency. Therefore, in order for E911 to function properly, users and/or client administrators must update their E911 address through WebPortal.
Q: Which eyeBeam product do I purchase?
A: There is a Basic and Enhanced listed on their website. The only addition to the Enhanced version is video support, a feature which M5 does not support. While the Enhanced version will work with M5's system, the Basic version will save you money for the same functionality.
Q: Given that the Counterpath eyeBeam is a SIP device, does M5 now support other SIP devices?
A: No, M5’s policy regarding SIP devices has not changed. M5 does not suggest the use of any application that has not been tested and deemed compatible with M5 service.
Q: Will shared-line appearances function properly while a softphone is in use?
A: Yes, shared line appearances will function as normal.
Q: I am setting up the eyeBeam on my PC and I have received a "Registration error: 401 - Unauthorized" message.
A: While initially setting up the softphone, the "Registration error: 401 - Unauthorized" message may appear. First, make sure the password is typed correctly in the softphone configuration.
If it is correct, please contact M5 Support to explain that you are setting up an eyeBeam softphone, and ask for the password to be reset. When the password is reset, the error message will disappear.
Q: The eyeBeam has been working on my PC and I have received a "Registration error: 401 - Unauthorized" message.
A: This error message may appear after the eyeBeam has timed out. Simply exit and restart the eyeBeam and the error message will disappear.
Q: When using the eyeBeam, why doesn’t my phone number automatically log out from my Cisco desk phone?
A: Since the eyeBeam utilizes a different firmware than the Cisco handset, a single number can operate on the two devices simultaneously.
Q: How do I know if I have messages waiting, since there is no indicator on the softphone?
A: You can utilize Voicemail to Email as a solution for message notification.
Charges may apply through Counterpath for the eyeBeam softphone. M5’s IP Phone Profiles are compatible with the eyeBeam softphone at no additional cost.