Billing
You can view your invoices and billing history through your Service Portal. Billing Contacts have access to view billing information.
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Accessing Your Invoice
All M5 clients are automatically enrolled in paperless billing. If you have a business requirement to continue receiving a paper invoice, please email us at support@m5net.com. Billing contact(s) receive an email notification the first week of each month with a link to an account statement. You can view current balance, invoice and payment information as well as save or print your invoice in PDF format through your Service Portal.
Billing contacts can access their invoices by following the steps below. You can also watch the video for instructions.
- Log in to your Service Portal
- Select Account > Invoices and Payments
Billable Services
- Access charges (e.g. IP Phone profiles, T1, Tunnel, E-Fax)
- One time charges
- Hardware (e.g. ATA, Cisco 7960)
- Usage
- Incoming Toll Free
- 411
Payment
As of July 1st your invoice will display an INVOICE DATE & DUE DATE. We are hoping this will clear up any confusion about what the expectations are between M5 and our customers. The invoices before July 2011 had a message of “Due Upon Receipt” which we felt was confusing for some clients.
Terms and Conditions
Our payment terms are Net 30 days and Invoices are billed one month in advance—in other words, services provided for the period June 1 – June 30 are billed on the May 1 invoice. Applying the net 30 terms to this, your invoice dated May 1 is due BEFORE June services are provided, i.e. the May 1 invoice is due May 31.
Please allow at least five (5) days for mailing and processing of your payment. We must receive your physical check, credit card, or wire payment by the invoice due date (invoice date + 30 days) each month to post it to your account on-time. Late fees may be assessed and charged for any invoice that is over 30 days due.
Payment Options
Payments can be made by check, credit card, or wired payment. Checks are not accepted over the phone.
- To pay by check: Mail check to
- M5 Networks
- 75 Remittance Drive, Suite 6669
- Chicago, IL 60675-6669
- To pay by Credit Card: Fill out the Credit Card Billing Authorization Form to uthorize M5 to bill your credit card. This form can be faxed to 917-456-3480 or emailed to billing@m5net.com
- To pay by ACH: Fill out the ACH Authorization Form]
- To pay by wire transfer: Contact M5 Support for information on how to make a wire transfer to pay your bill.
Contact Us
Questions about your invoice, balance and account can be directed to M5 Support.
FAQ
Q: Will my bill ever increase?
A: Rates are not increased during your contract term, but they may increase when the term expires. Rate increases are limited to a small percentage in line with the extra value we've added to your service. If your usage changes during your contract term (for international calls, conference calls, or other metered services, for example), then your bill may vary from month to month.
Rates are increased under the following guidelines:
- We will not increase rates for customers in a contract with locked-in pricing.
- We will provide advanced notice of any price increase.
- We will only increase rates by an amount in-line with inflation from the time of your initial agreement.
- We will use any price increases to continue our investment in service delivery and support so that we can maintain both to the highest possible standard.
Q: Why am I receiving billing notifications?
A: If you are receiving billing emails, it is because you are designated as the billing contact for your M5 Networks account. As a billing contact, you can ask a question about your bill, make a payment or dispute any charges on your invoice by contacting M5 Support.
Q: Where is my invoice? How do I know what my balance is?
A: Follow the instructions outlined above in Billing/Access Your Invoice or contact M5 Support to request your balance.
Q: What are the M5 Payment Terms?
A: See Terms and Conditions listed above.
Q: Who do I contact if I have questions about an invoice or my payment status?
A: For any billing questions or concerns, contact M5 Support.
Related Topics
- International Calling Rates - See the M5's International Call Rates reference sheet.
- Pricing - Clients are charged based on tiered pricing. Please contact M5 Support for more information.
- Billing Dispute - As the Billing Contact, you can contact M5 Support to dispute any charges on your invoice.
